Shipping Policy

Definitions

For the purposes of this Disclaimer:

● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to NEXWAY SOLUTIONS SDN. BHD.

● “Goods” refers to the items offered for sale on the Service.

● “Orders” means a request by You to purchase Goods from Us.

● “Service” refers to the NEXWAY SOLUTIONS SDN. BHD., accessible from nexwaysolutions-sb.com

● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Shipping Policy

Thank you for shopping with NEXWAY SOLUTIONS SDN. BHD. We are committed to providing a smooth and reliable delivery experience for our customers throughout Malaysia. This Shipping Policy outlines our shipping procedures, estimated delivery times, service coverage, and other important information regarding the shipment of our products, including pots, pans, trays, bowls, and related kitchenware items.

Shipping Coverage

We currently provide shipping services only within Malaysia.

Our delivery services cover most locations throughout Peninsular Malaysia as well as East Malaysia, subject to courier service availability.

We do not offer international shipping at this time. Orders with delivery addresses outside Malaysia will not be processed or fulfilled.

Shipping Fees

We are pleased to offer FREE SHIPPING on all orders within Malaysia.

No minimum purchase amount is required to qualify for free shipping unless otherwise stated during promotional campaigns.

Customers will not be charged any additional standard shipping fees during checkout for deliveries within Malaysia.

Order Processing Time

All orders are processed after payment verification has been successfully completed.

Orders are generally processed within 1 to 3 business days, excluding weekends and public holidays.

Orders placed on weekends or public holidays will be processed on the next available business day.

During periods of high demand, promotional campaigns, festive seasons, or unforeseen circumstances, processing times may be extended.

Delivery Time

Our standard delivery timeframe is approximately 7 business days from the date the order has been processed and dispatched.

Delivery times may vary depending on:

Customer location
Courier service availability
Weather conditions
Public holidays
Peak shopping periods
Operational delays beyond our control

While we strive to meet our estimated delivery schedules, delivery dates are not guaranteed.

No Overnight or Express Delivery

NEXWAY SOLUTIONS SDN. BHD. does not offer overnight shipping, same-day delivery, expedited delivery, or express courier services.

All orders are shipped using our standard delivery service only.

Customers requiring urgent delivery are advised to place orders well in advance.

Shipment Tracking

Where available, tracking information will be provided once an order has been shipped.

Customers may use the tracking details provided to monitor the delivery progress through the designated courier service.

Please allow sufficient time for tracking information to become active after shipment confirmation.

Delivery Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout.

Please ensure that:

Recipient name is correct
Delivery address is complete and accurate
Contact number is valid and reachable

NEXWAY SOLUTIONS SDN. BHD. shall not be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Failed Deliveries

If a delivery attempt is unsuccessful due to customer unavailability, incorrect address information, refusal of delivery, or inability to contact the recipient, the courier may attempt redelivery according to its own policies.

Additional charges may apply if a parcel must be reshipped due to circumstances caused by incorrect information supplied by the customer.

Damaged or Missing Items

Customers are encouraged to inspect their packages upon receipt.

If an item arrives damaged, defective, or if any item is missing from the shipment, customers should contact us as soon as possible and provide:

Order number
Description of the issue
Photographs of the package and product (if applicable)

We will review each case and provide assistance where appropriate.

Delays Beyond Our Control

Delivery schedules may occasionally be affected by circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Severe weather conditions
Transportation disruptions
Government restrictions
Public emergencies
Courier service interruptions

In such situations, delivery timelines may be extended without liability to NEXWAY SOLUTIONS SDN. BHD.

Order Cancellation After Shipment

Once an order has been processed and dispatched, it may no longer be eligible for cancellation.

Customers should refer to our Return and Refund Policy for additional information regarding returns and refunds.

Undeliverable Packages

Packages returned to us due to incorrect address information, repeated failed delivery attempts, or refusal by the recipient may be classified as undeliverable.

Customers may be required to pay additional shipping costs for reshipment of such orders.

Contact Information

If You have any questions regarding this Shipping Policy or the status of Your shipment, please contact us through our website:

Website: nexwaysolutions-sb.com

NEXWAY SOLUTIONS SDN. BHD. is committed to ensuring that Your kitchenware products are delivered safely, efficiently, and in a timely manner throughout Malaysia.